At My Healing Hands, we value our clients' time and the time of our dedicated massage therapists. To ensure efficient scheduling and maintain the highest quality of service, we have established a cancellation and deposit policy. Please read and understand the following policy:
**1. Cancellation Period:**
Clients are required to provide at least 48 hours' notice for any cancellation or rescheduling of a massage treatment appointment. This allows us to accommodate other clients without loosing the appointment slot or money.
**2. Deposit Requirement:**
For all massage treatments, clients are required to pay a deposit equal to half of the treatment cost at the time of booking. This deposit secures your appointment and compensates the therapist for reserving their time specifically for you.
**3. Cancellation Within 48 Hours:**
If a client cancels or reschedules a massage treatment appointment with less than 48 hours' notice, the deposit is non-refundable. No exceptions will be made.
**4. Rescheduling:**
If you need to reschedule your appointment and provide at least 48 hours' notice, your deposit can be transferred to the new appointment time. The rescheduled appointment must occur within 30 days of the original appointment date.
**5. Late Arrival:**
If a client arrives late for their appointment, we will make every effort to accommodate the remaining time. However, the treatment duration may be adjusted accordingly. The deposit will not be refunded due to late arrival.
**6. No-Show Policy:**
Failure to arrive for a scheduled appointment without any prior notice will result in the forfeiture of the deposit.
By scheduling a massage treatment appointment with us, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this cancellation and deposit policy.
My Healing Hands appreciates your understanding and cooperation, and we look forward to providing you with exceptional massage services.